Refund policy
Returns & Refunds
Due to food safety standards, we do not accept returns on any food products. However, if there is an issue with your order, please contact us and we’ll work with you to make it right.
To report an issue, please email us at support@hakumollc.com with your order number and details.
Damages & Order Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
We do not accept returns on:
- Food and perishable goods
- Custom or personalized products
- Personal care items
- Sale items or gift cards
If you’re unsure about a specific item, feel free to reach out.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@hakumollc.com.